Privacy Policy

This privacy policy explains how ALP Agency ("we", "us", "our") collects, uses and protects your personal data when you visit alpagency.co.uk or get in touch with us. We are the data controller for the personal data we process.

Information we collect

We may collect the following information:

• Information you give us when you complete a form or email us, such as your name, business name, email address, phone number and the details of your enquiry.
• Technical and usage data collected automatically when you browse the site, such as your IP address, browser type, device information and the pages you view. This is gathered through cookies and analytics tools.

How we use your information

• To respond to your enquiry and provide the services you request.
• To improve our website, services and marketing.
• To send you information you have asked for, where you have agreed to receive it.
• To meet our legal and regulatory obligations.

Legal bases for processing

We process personal data where it is necessary to take steps at your request before entering into a contract, where we have a legitimate interest in running and improving our business, where you have given consent (for example for certain cookies or marketing), and where we have a legal obligation to do so.

Cookies and analytics

We use cookies and similar technologies, including Google Analytics and Google Tag Manager, to understand how visitors use the site. For full details and how to manage your preferences, see our Cookie Policy.

Sharing your information

We do not sell your personal data. We may share it with trusted service providers who help us operate our business and website (for example analytics, hosting and email providers), and with authorities where we are legally required to do so. These providers only process your data on our instructions.

Data retention

We keep personal data only for as long as necessary for the purposes set out in this policy, or as required to meet legal, accounting or reporting obligations.

Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, to data portability, and to withdraw consent at any time. To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

Contact us

If you have any questions about this policy or how we handle your data, contact us at [email protected].